At HEMP HOUSE NEW ORLEANS, we aim to deliver your CBD products quickly and securely. Please review our shipping policy below.

1. Processing Time

• Orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
• Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Locations

• We currently ship within the USA where CBD is legally permitted.
• We do not ship to states or regions where CBD is restricted. If an order is placed from a restricted area, it will be canceled, and a refund will be issued.

3. Shipping Methods & Delivery Times

We offer the following shipping options:

Shipping Method	Estimated Delivery Time
Standard Shipping	5-7 business days
Expedited Shipping	2-4 business days

• Delivery times may vary due to carrier delays, weather, or other unforeseen circumstances.

4. Shipping Costs

• Shipping rates are calculated at checkout based on your location and selected shipping method.
• We may offer free shipping promotions from time to time.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order using the provided carrier website link.

6. Lost, Stolen, or Delayed Packages

• We are not responsible for lost, stolen, or delayed packages once they are handed over to the shipping carrier.
• If your package is marked delivered but you did not receive it, please check with your local carrier or file a claim with them.

7. Incorrect Shipping Address

• Please ensure your shipping address is accurate at checkout.
• We are not responsible for orders shipped to incorrect addresses provided by customers.

For any shipping-related inquiries, contact us at info@hemphouseneworleans.com.